Refund policy

Effective Date: May 15th, 2026

Brisas Direct LLC ("we," "us," or "our") operates mosheatsauces.com and ships all Mo's Heat orders from our facilities in Elizabeth, New Jersey and Miami, Florida. This Refund Policy explains the circumstances under which we issue refunds or replacements for Mo's Heat products.

All Sales Are Final

Due to the perishable nature of food products, the food safety regulations governing prepared sauces, and the inability to verify product condition once shipped, all sales of Mo's Heat products are final. We do not accept returns of opened or unopened products for refund or exchange.

The exceptions to this policy are products that arrive damaged, defective, or undelivered, as described below.

Damaged or Defective Products

If your order arrives with damaged or defective product (including but not limited to broken bottles, leaking caps, cracked packaging, contamination, or quality defects), we will replace the affected product or issue a refund at our discretion.

To request a replacement or refund for a damaged or defective product, please contact us at orders@brisasbrands.com within seven (7) days of delivery. Your request must include:

1. Your order number
2. A clear description of the damage or defect
3. Photographs of the damaged or defective product, including the outer shipping packaging if damage occurred in transit
4. A photograph of the shipping label

We will review your request and respond within three (3) business days. If approved, replacement product will ship at no additional cost to you. If a refund is approved instead of replacement, the refund will be processed to the original payment method within five (5) to ten (10) business days.

Do not discard the damaged or defective product, packaging, or shipping label until your claim is resolved. We may require additional information or photographs to file a carrier claim.

Lost or Undelivered Orders

If your tracking shows your order was delivered but you did not receive it, or if your order has not arrived within fourteen (14) business days of shipment, please contact us at orders@brisasbrands.com.

We will review the order, verify shipping records, and may file a claim with the carrier on your behalf. Depending on the outcome of our investigation, we may:

1. Re-ship the order at no cost to you
2. Refund the order in full
3. Provide carrier claim documentation for you to pursue resolution directly

Repeat claims of non-delivery may be subject to additional verification. We reserve the right to require signature confirmation on replacement shipments or to decline future orders to the same shipping address where fraudulent claims are suspected.

Wrong Item Shipped

If you receive an item that does not match your order, please contact us at orders@brisasbrands.com within seven (7) days of delivery with your order number and a photograph of what was received. We will arrange to ship the correct item to you at no additional cost and provide instructions for the disposition of the incorrect item.

Order Cancellation Before Shipment

If you wish to cancel an order before it has shipped, please contact us immediately at orders@brisasbrands.com with your order number. We will cancel and refund the order in full if it has not yet entered the fulfillment process. Once an order has been picked, packed, or handed to the carrier, it can no longer be cancelled.

Promotional Codes and Discounts

Promotional codes, automatic discounts, and bundle pricing applied at the time of purchase will be honored at the discounted price for any approved refund. Refunds will reflect the actual amount paid, not the pre-discount price.

If a partial refund is issued for an order containing bundle or promotional pricing, the discount may be recalculated against the remaining items, which may affect the discount amount applied to the items kept.

Refund Processing Time

Approved refunds are processed within five (5) to ten (10) business days of approval. Refunds are issued to the original payment method. Once the refund is processed on our end, your bank or credit card issuer may take an additional three (3) to seven (7) business days to reflect the refund on your statement.

We are not responsible for delays in refund posting caused by your bank or payment processor.

Contact

For all return, refund, or order related questions:

Brisas Direct LLC

Email: orders@brisasbrands.com

Phone: (855) 274-7271

Response time: within one (1) business day